Policies
Refund & Return Policy
Return Window
Placeholder — replace with how many days after delivery a customer can request a return.
Return Conditions
Placeholder — replace with what condition items must be in (e.g. unworn, with tags, in original packaging) and any items that can't be returned (e.g. custom or final-sale pieces).
How to Start a Return
Placeholder — replace with how a customer requests a return (e.g. via WhatsApp or the Contact page) and what information to include (order number, reason).
Refunds
Placeholder — replace with how refunds are issued (original payment method, bank transfer, store credit) and how long they take to process.
Exchanges
Placeholder — replace with whether exchanges are offered as an alternative to a refund, and how that process works.
Questions about delivery instead? See the Shipping & Delivery Policy.